​Client Experience Partner US

Location United States of America
Job Typle Perm
Salary Competitive package of $50,000-£60,000 + Annual bonus & Benefits
Contact Hannah Sheldon
Call Hannah
Email email Hannah

The Role:

  • This is a client facing customer success role where you'll take ownership post signing.

  • Work closely with commercial teams to identify client goals, drive recommendations, best practices and help to implement improvements.

  • Project manage the implementation of products, integration, authentication and customisation to complement customer organisational objectives.

  • Recommend appropriate technologies to deliver the highest product success rate. Attend meetings to aid the commercial teams with stakeholders at all seniorities.

  • Conduct quarterly business reviews with your customer base.

The Company:

  • A leading provider of digital e-learning solutions for the corporate workspace.

  • Global office presence with teams based in the UK, US and Australia.

  • Well established industry reputation with over 24 million global users.

  • Trusted provider used by brands such as Mastercard, Pfizer and Goldman Sachs.

The Ideal Candidate:

  • You’ll have a 1-2 years of Customer Success experience dealing with mid-market and Enterprise corporate clients.

  • You'll have solid experience within the SaaS ecosystem ideally e-learning or EdTech.

  • Demonstrable track record successfully working a US customer base (Central & West coast)

  • Confident in your ability to articulate complex solutions to multiple senior stakeholders.

  • You’ll be a passionate about the sector and have a high-energy approach to your work.

  • Culturally you’ll be personable, coachable and have a growth mindset for development.

What You’ll Get:

  • Competitive package of $50,000-£60,000 + Annual bonus & Benefits

  • Flexible work contract with the autonomy to work from the Denver office and home.

  • Generous paid time off, 401K, healthcare and personal development opportunities.

Process:

  • 3 stage remote interview process:

  • 1st stage: 45 min video call with the US Sales Manager covering cultural fit and competency questions

  • 2nd stage: 45 mins video call to meet the team in the US – peer to peer culture fit conversation

  • 3rd stage: 60 mins video call with US Sales Manager and Head of People to include 10 min Presentation task and further culture and competency questions

Job code - 14384