|Location||United States of America|
|Salary||Competitive package of $50,000-£60,000 + Annual bonus & Benefits|
This is a client facing customer success role where you'll take ownership post signing.
Work closely with commercial teams to identify client goals, drive recommendations, best practices and help to implement improvements.
Project manage the implementation of products, integration, authentication and customisation to complement customer organisational objectives.
Recommend appropriate technologies to deliver the highest product success rate. Attend meetings to aid the commercial teams with stakeholders at all seniorities.
Conduct quarterly business reviews with your customer base.
A leading provider of digital e-learning solutions for the corporate workspace.
Global office presence with teams based in the UK, US and Australia.
Well established industry reputation with over 24 million global users.
Trusted provider used by brands such as Mastercard, Pfizer and Goldman Sachs.
The Ideal Candidate:
You’ll have a 1-2 years of Customer Success experience dealing with mid-market and Enterprise corporate clients.
You'll have solid experience within the SaaS ecosystem ideally e-learning or EdTech.
Demonstrable track record successfully working a US customer base (Central & West coast)
Confident in your ability to articulate complex solutions to multiple senior stakeholders.
You’ll be a passionate about the sector and have a high-energy approach to your work.
Culturally you’ll be personable, coachable and have a growth mindset for development.
What You’ll Get:
Competitive package of $50,000-£60,000 + Annual bonus & Benefits
Flexible work contract with the autonomy to work from the Denver office and home.
Generous paid time off, 401K, healthcare and personal development opportunities.
3 stage remote interview process:
1st stage: 45 min video call with the US Sales Manager covering cultural fit and competency questions
2nd stage: 45 mins video call to meet the team in the US – peer to peer culture fit conversation
3rd stage: 60 mins video call with US Sales Manager and Head of People to include 10 min Presentation task and further culture and competency questions
Job code - 14384