Customer Success Manager

Location Salt Lake City
Job Typle Perm
Salary $80,000-$90,000 basic salary
Contact Nick Guy
Call Nick
Email email Nick
Reference 13037

​The Role:

  • Customer Success Manager role supporting the sales and presales team

  • You will handle the migration and implementation from the handover from sales working closely with presales

  • They sell mainly to Services, Media and SaaS businesses but your focus will be mainly on Enterprise accounts

  • You will deal with multiple accounts which amounts to around $1.5million in revenue. You should be used to deals $100k+ ARR in size.

  • You will be tasked with identifying opportunities to land and expand or cross-sell to before passing to the account management team

  • The role doesn’t have much travel so expect 20-25% including a trip to India at least once a year

The Company:

  • This client is a pre-IPO startup in payments SaaS space.

  • They have received over $20million funding so far and some of their investors have been behind big names like Twitter, BMC, Hootsuite, Facebook, Dropbox, Deliveroo, Slack, and Spotify so you're in good hands.

  • They had 400% growth last year and are planning over 300% this year.

  • You will get trips to abroad a few times a year including 3 weeks training so the prospect of international travel from time to time should excite you.

  • You'll be based in the Salt Lake City office

What you’ll get:

  • $80,000-$90,000 basic salary

  • Plenty of benefits and awesome incentives.

  • A chance to work for one of the most exciting companies as an early team member for Customer Success in the US

Process:

  • 1st stage with the hiring manager

  • Next you will have a written test

  • Followed by a video meeting

  • Finally, a 3rd stage meeting or call with the Cofounders

Job code: 13037