Customer Success Manager

Location California
Job Typle Perm
Salary $130k OTE
Contact Gareth Fox
Call Gareth
Email email Gareth
Reference 12903

​The Role:

  • Gain a deep understanding of the business needs of your clients and create tangible, long-term goals. A curious and challenging mindset will prove extremely valuable!

  • Develop and deliver a roadmap to success. Drive product adoption and ongoing usage of the platform, while promoting customer satisfaction and advocacy.

  • Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance

  • Partner with the Sales team to advance account renewals and expansion.

The Company:

  • Marketing analytics platform

  • Series B funded

  • 180% headcount growth in the last two years – this is the right time to join and make an impact!

  • 5 star rating on Glassdoor – very supportive work environment

  • “Best Places to Work” – San Francisco Business Times

The Ideal Candidate:

  • Ideally 5+ years of experience in Management Consulting or Customer Success

  • Experience in working with complex technologies, several different stakeholders across different divisions

  • Strong leadership skills

  • Impressive executive presence and communication skills

  • Extremely data driven. This means you have the ability to understand data sets and leverage this data to drive customer outcomes and adoption

What You’ll Get:

  • $130k OTE

Job code:12903