Customer Success Manager

Job Typle Perm
Salary $120K + 20% - 401K, Stock & Healthcare.
Reference 13399

Company

  • Series B organisation with just over $20M in funding.

  • Expanding into the US are looking to grow the small team currently based just outside of Boston.

  • Solution is an AI/Machine Leanring platform that helps both financial and insurance clients price their products competitively but most importantly make better decisions.

  • Not only does the solution out perform legacy systems in terms of its ability to out price competitors, companies can adjust the solution quickly with new legislation or changes to risk factors.

  • With a brand new office soon to be finished being rennovated it is an exceptionally exciting time to join this organisation

Role

  • As the first Customer Success Manager for US territory you will be responsible for putting procedures in place.

  • You will be the first point of call for all US & LATAM client so the ability to speak Spanish &/OR Portguese is advantageous. 

  • Using your experience you will look for opportunities for Upsell & Cross-sell opportunities to pass across to the sales team. 

  • This role is not going to confide you to your desk and will involve up to 20% travel. 

Salary :

  • $120K + 20% - 401K, Stock & Healthcare.

Process

  • After an initial conversation with a Finlay James consultant, the process is 4 stages long with conversations with HR, The VP of Sales, Head of Professional Services and COO.