Customer Success Manager

Location California
Job Typle Perm
Salary $70,000-$120,000 basic
Contact Josh Frizzell
Call Josh
Email email Josh
Reference 13515

The Role:

  • This is a customer Success role focusing on the none profit clients

  • The verticals you will focus on will be the not for profit so hospitals, universities and others

  • You will be based from the San Francisco office

  • This will include up to 5% travel across the US but a lot will be done remotely. Your travel will involve going on site with key clients and events/conferences

  • 40% of the role will involve using excel and PowerPoint at a high level to provide insight to clients

  • 40% will be relationship management

  • 20% will be technical understanding systems like CRM for example

  • It is likely you will manage a high volume of clients around 100. Some will be very high touch and others more detailed

  • Renewals will be owned by you but any larger upsells or cross sells will be managed by the AE. You will be the voice of the customer for your accounts

The Company:

  • Series A stage exciting Data SaaS start up

  • Recently received $10 million in funding

  • Headcount growth is to more than double by the end of 2020 bringing the total close to 50

  • Stock is included so you get some skin in the game

  • Amazing uncapped commission structure – the accelerators here are incredible!

  • Everyone who has joined has closed a deal in the first 30 days

  • The growth potential is amazing, they are new in the space and have had a great customer response so far. If you are successful, this could even grow into a management position or grow new skills in new verticals

The Ideal Candidate:

  • You should have experience working for a consulting or investment banking company OR as a CSM for a SaaS start up

  • We need people who can explain the value of data who have strong presentation and analytical skills

  • Ideally you will be degree educated

  • You should be strong with Excel/Sheets and PowerPoint/Slides

What You’ll Get:

  • $70,000-$120,000 basic

  • Medical, Dental, Vision, Volunteer Days, 401k, commuter benefits, lunch once a week among others

Process:

  • Click apply now to speak to the FJ team

  • Then you’ll have a phone call with hiring manager

  • Next you’ll have another call with the manager and a team member

  • Finally, you’ll head on site one more time for 3 hours including presentation and meeting the team

Job code: 13515