Customer Success Manager

​Role:

• Customer Success Manager

• Managing 15-20 existing accounts and be seen as a 'trusted advisor' at C-level

• Improve revenue growth through customer satisfaction and anticipating customer needs.

• Monitor and execute account plans and manage analytics and reporting to provide visibility to customers performance and growth opportunities.  

• Deliver customer training and conduct weekly, monthly and annual meetings with clients remotely.

The Company:

• Pre-IPO e-commerce SaaS solution provider with over $90m of funding

• Market leader in Europe and accelerating their growth in the US.

• Unique solution which is unrivalled

• Strong proof of concept working with over 200 global brand and retailers worldwide.

The Ideal Candidate:

• 3-5 years’ experience within a Customer Success position.

• Experience of ecommerce or payment gateway software is essential.

• Preference for experience of working with tier 1 global brands or retailers.

• Analytical, Consultative and Inquisitive by nature.

What You’ll Get:

• $90k-$110k + $5k-$10k annual bonus

• Healthcare, dental, vision plan, expenses/travel, equity and 401k

• New York office

Process:

• 2x stages - F2F meetings with Hiring Managers

• Hiring ASAP!

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