​ Customer Success Manager

Location United States
Job Typle Perm
Salary Basic salary $90,000-$110,000 with a 20% bonus
Contact Melissa Hulbert
Email email Melissa
Reference 14216

The Role:

  • Customer Success Manager role

  • You will handle the migration and implementation from the handover from sales working closely with presales

  • They sell mainly to Services, Media and SaaS businesses but your focus will be mainly on Enterprise accounts

  • You will deal with multiple accounts but should have experience working with and handling deals $100k+ ARR

  • You will be tasked with identifying opportunities to land and expand or cross-sell to before passing to the account management team

  • You will be based from home in the US

The Company:

  • This client is a pre-IPO startup in payments SaaS space.

  • Thy have received over $85million funding so far and some of their investors have been behind big names like Twitter, BMC, Hootsuite, Facebook, Dropbox, Deliveroo, Slack, and Spotify so you're in good hands.

  • They have experience exponential growth and plan to continue that trend

  • You will get trips to abroad a few times a year including training so the prospect of international travel from time to time should excite you.

  • One of the fastest growing companies on the SaaS 1000 list

The Ideal Candidate:

  • 7 years’ experience in SaaS

  • You should have worked in a Customer Success Manager position for this time

  • Ideally you will come from the Fintech space although this is not essential

  • You must understand APIs and Cloud Computing

  • You should be based remotely in the US

What You’ll Get:

  • Basic salary $90,000-$110,000 with a 20% bonus

  • Healthcare, dental, vision, life insurance and 401(k)

Process:

  • Click apply now!

  • Then you will have a call with the hiring manager and if successful the VP Sales

  • After a quick call with the CRO, you’ll be at the offer stage

Job code: 14216