​Customer Success Manager - Enterprise

Location United States
Job Typle Perm
Salary Basic salary $110,000-$120,000 with a $30,000-$40,000 OTE
Liquid error: internal
Reference 13128

The Role:

  • Customer Success Manager role focussing on the Enterprise accounts which tend to be companies over 2500 employees in size

  • This will mean managing 30-40 accounts with a focus on renewal but also some onboarding

  • You can be based anywhere in the US for this role remotely or from the office in San Francisco.

  • There is a preference on SF, NYC or the Midwest due to where the clients are although this is not essential

  • Your metrics will be based on the retention of clients at 85% or over as well as a bonus element in relation to expansion

  • Typically the accounts can have 10-15 stakeholders that you will deal with due to the size of the accounts

  • You will need to work closely with the strategic accounts team to be successful

The Company:

  • Pre-IPO fast growth SaaS startup who have recently done a Series A this year raising over $10 million

  • With plans to double growth year on year, it is an exciting time to join

  • A culture of personal development and growth – they have regular sessions to help improve as a team and every gets a budget of $2500 a year to spend on this

  • There is also a culture of having a side project with many doing this in their spare time. They even hold weekly sessions to discuss side projects.

  • Collaboration and development are the core of their culture

  • There are a number of onsite DJs and an onsite Chef who is there to cook for the team

  • Very cool loft style office space in San Francisco which they have to themselves

The Ideal Candidate:

  • We are looking for candidates with 3-5 years Customer Success experience for a SaaS business. This should include managing renewals.

  • You should have worked for a fast growth company or start up before

  • Ideally you will have worked with Enterprise accounts

  • If you have worked data products and API’s too, then this is a plus

What You’ll Get:

  • Basic salary $110,000-$120,000 with a $30,000-$40,000 OTE

  • Medical, dental, vision, 401(k), stock options, mobile and gym reimbursements

  • On site chef, flexible working and invest in people programmes

Process:

  • Click apply to find out more

  • Then you’ll speak to the hiring manager and recruiter, followed by a meeting with the team

  • Finally there will be an onsite interview

Job code: 13128