​Customer Success Manager | New York | $105k-$125k

Location New York
Job Typle Perm
Salary $105k-$125k + 10% annual bonus
Contact Kerry Sanderson
Call Kerry
Email email Kerry
Reference 13627

The Role:

  • Customer Success Manager

  • Managing 15-20 existing accounts and be seen as a 'trusted advisor' at C-level

  • Improve revenue growth through customer satisfaction and anticipating customer needs.

  • Monitor and execute account plans and manage analytics and reporting to provide visibility to customers performance and growth opportunities.  

  • Deliver customer training and conduct weekly, monthly and annual meetings with clients remotely.

 

The Company:

  • Pre-IPO e-commerce SaaS solution provider with over $20m of funding

  • Market leader in Europe and accelerating their growth in the US.

  • Unique solution which is unrivalled

  • Strong proof of concept working with over 200 global brand and retailers worldwide.

 

The Ideal Candidate:

  • 3-5 years’ experience within a Customer Success position.

  • Experience of ecommerce or payment gateway software is essential.

  • Preference for experience of working with tier 1 global brands or retailers.

  • Analytical, Consultative and Inquisitive by nature.

What You’ll Get:

  • $105k-$125k + 10% annual bonus

  • Healthcare, dental, vision plan, expenses/travel, equity and 401k

  • New York office

Process:

  • 2x stages - F2F meetings with Hiring Managers

  • Hiring ASAP!