​Customer Success Manager | New York | $70k-$80k

Location New York
Job Typle Perm
Salary $70k-$80k
Contact Emily Taylor
Call Emily
Email email Emily
Reference 13700a

The Role:

  • Customer Success Manager

  • Managing 15-20 existing accounts and be seen as a 'trusted advisor' at C-level

  • Improve revenue growth through customer satisfaction and anticipating customer needs.

  • Monitor and execute account plans and manage analytics and reporting to provide visibility to customers performance and growth opportunities.  

  • Deliver customer training and conduct weekly, monthly and annual meetings with clients remotely.


The Company:

  • Pre-IPO e-commerce SaaS solution provider with over $20m of funding

  • Market leader in Europe and accelerating their growth in the US.

  • Unique solution which is unrivalled

  • Strong proof of concept working with over 200 global brand and retailers worldwide.


The Ideal Candidate:

  • 1+ year in ecommerce SaaS

  • Preference for experience of working with tier 1 global brands or retailers.

  • Analytical, Consultative and Inquisitive by nature.


What You’ll Get:

  • $70k-$80k + 10% annual bonus

  • Healthcare, dental, vision plan, expenses/travel, equity and 401k

  • New York office


  • 2x stages - F2F meetings with Hiring Managers

  • Hiring ASAP!