​Director of Customer Success - Cyber Security - East Coast based

Location United States
Job Typle Perm
Salary $140,000 - $160,000 base + bonus + stock options
Contact Luke Cubbage
Call Luke
Email email Luke
Reference 14254

The Role:

  • This role came about through expansion

  • You will be employee #2 in the US

  • Take full ownership of the Customer Success function, you will build out this department

  • This department will include support, professional services and delivery

  • You will build and implement processes

  • Be in charge of project deliver and be the go-to-person for customers for technical queries and issues

  • With revenue growth, you will hire team members

  • This is a remotely based role from anywhere on the East Coast (you must be in EST time zone)

The Company:

  • Early stage cyber security start-up with cutting edge tech, no one does exactly what they do

  • They had an amazing Q1 and are building on this success with an aggressive target in place for 2021

  • They already have some existing customers in the US

  • Series A funded

  • Regular virtual social events, business updates and more

 

The Ideal Candidate:

  • 1 - 2 previous roles within Customer Success

  • Cyber Security background

  • Strong technical background and business-minded

  • Experience building and implementing processes

What You’ll Get:

  • $140,000 - $160,000 base + bonus + stock options

  • Benefits include dental, healthcare, 401k, unlimited PTO

  • The opportunity to join an amazing start-up with a great culture and innovative tech where you can really make a huge impact!!

Process:

  • 1st video call with the hiring manager

  • 2nd video call with the Presales Director

  • 3rd video call with the VP of HR

  • 4th CEO interview

Job code: 14254