​Enterprise Customer Success Manager

The Role:

• This is an Enterprise Customer Success Manager role

• It will be one of the first Customer Success Managers in the US

• You can be based anywhere in the US but there is a preference on the East Coast

• You will manage around 15-20 accounts immediately and these will be tiered based on their size

• As a Customer Success Manager you are responsible for renewal, up-sell, implementation and onboarding but would likely bring in a sales rep for cross-sells.

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The Company:

• Pre-IPO Enterprise Business Intelligence and Analytics start up

• They doubled this year in growth

• Series C funded and raised over $60million in funding

• 2019 was a record year for them

• They were recognised by leading research firms multiple times.

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The Ideal Candidate:

• 3-5 years Enterprise Customer Success experience.

• You must have a BI/analytics background.

• You must be technical as do onboarding and implementation as well as upsell/renewal.

• This position can be based anywhere in the US but with an East Coast preference.

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What You’ll Get:

• Basic Salary: $120,000-$140,000 with a 20%

• Healthcare and 401(k) with 6% match

• Options end of year 1

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Process:

• Click apply now to hear more

• Then you’ll have a call with the hiring manager, followed by another VP

• Next you will speak to HR or VP Sales and some of the team before moving to the presentation

Job code: 13869

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