​ Enterprise Customer Success Manager Lead

Location United States
Job Typle Perm
Salary Basic Salary: $140,000-$160,000 with a 20%
Contact Kerry Sanderson
Call Kerry
Email email Kerry
Reference 13870

The Role:

  • This is an Enterprise Customer Success Manager role which will grow into a leadership role eventually

  • It will be one of the first Customer Success Managers in the US

  • You can be based anywhere in the US but there is a preference on the East Coast

  • You will manage around 15-20 accounts immediately and these will be tiered based on their size

  • As a Customer Success Manager you are responsible for renewal, up-sell, implementation and onboarding but would likely bring in a sales rep for cross-sells

The Company:

  • Pre-IPO Enterprise Business Intelligence and Analytics start up

  • They doubled this year in growth

  • Series C funded and raised over $60million in funding

  • 2019 was a record year for them

  • They were recognised by leading research firms multiple times

The Ideal Candidate:

  • 3-5 years Enterprise Customer Success experience.

  • You must have a BI/analytics background.

  • This person must also have 1-2 years management experience

  • You must be technical as do onboarding and implementation as well as upsell/renewal.

  • This position can be based anywhere in the US but with an East Coast preference

What You’ll Get:

  • Basic Salary: $140,000-$160,000 with a 20%

  • Healthcare and 401(k) with 6% match

  • Options end of year 1

Process:

  • Click apply now to hear more

  • Then you’ll have a call with the hiring manager, followed by another VP

  • Next you will speak to HR or VP Sales and some of the team before moving to the presentation

Job code: 13870