​ Enterprise Customer Success Manager Lead

The Role:

• This is an Enterprise Customer Success Manager role which will grow into a leadership role eventually

• It will be one of the first Customer Success Managers in the US

• You can be based anywhere in the US but there is a preference on the East Coast

• You will manage around 15-20 accounts immediately and these will be tiered based on their size

• As a Customer Success Manager you are responsible for renewal, up-sell, implementation and onboarding but would likely bring in a sales rep for cross-sells

​

The Company:

• Pre-IPO Enterprise Business Intelligence and Analytics start up

• They doubled this year in growth

• Series C funded and raised over $60million in funding

• 2019 was a record year for them

• They were recognised by leading research firms multiple times

​

The Ideal Candidate:

• 3-5 years Enterprise Customer Success experience.

• You must have a BI/analytics background.

• This person must also have 1-2 years management experience

• You must be technical as do onboarding and implementation as well as upsell/renewal.

• This position can be based anywhere in the US but with an East Coast preference

​

What You’ll Get:

• Basic Salary: $140,000-$160,000 with a 20%

• Healthcare and 401(k) with 6% match

• Options end of year 1

​

Process:

• Click apply now to hear more

• Then you’ll have a call with the hiring manager, followed by another VP

• Next you will speak to HR or VP Sales and some of the team before moving to the presentation

Job code: 13870

​

​

​