Junior Customer Success Manager

Location United States
Job Typle Perm
Salary $70,000 basic salary plus 10% bonus paid biannually •
Contact Amara Sumiga
Call Amara
Email email Amara
Reference 13757

​The Role:

  • Your role will be to support customers with onboarding, training and troubleshooting technical issues

  • You will be providing technical support via email or their chat function, providing product knowledge and expertise along with excellent customer service

  • You will be a customer advocate and act as a liaison between the customer and development.

The Company:

  • Social Media SaaS company who are the leader in their space – their product is unrivalled!

  • They have been named a Gartner Cool Vendor

  • Clients include Coca Cola, American Airlines, Microsoft, Saatchi & Saatchi plus many other household names!

  • 80 of the top 100 agencies use this product.

The Ideal Candidate:

You will have 1-3 years support or technical customer success experience for a complex SaaS vendor

  • Ideally you will have worked within the Social SaaS space or have exposure to the platform at an agency

  • You will need to be comfortable working independently and remotely.

What You’ll Get:

  • $70,000 basic salary plus 10% bonus paid biannually

  • 3,000-6,000 stock options

  • 15 days PTO

  • 4 weeks paid Sabbatical every 5 years in addition to PTO

  • Dental, vision and medical.

Process:

  • 1st stage phone interview – with Manager of Customer Response

  • 2nd stage phone interview – with team members

  • 3rd stage phone interview – with another leader in the business

  • 4th stage – project (task)

  • 5th stage – meeting with a Director

    Job code: 13757