Senior Customer Success Manager - Federal

Location Washington, D.C.
Job Typle Perm
Salary $170k - $180k base salary + $50k OTE
Reference 13054

​The Role:

  • This role came about through expansion!

  • You will be managing the company's existing clients and ensure you get the most out of each account.

  • Ensure client satisfaction, up-sell and cross-sell into existing accounts.

  • For this role you need experience in an Account Management or Customer Success role as well as experience working with big accounts within the US federal space.

  • Be prepared to travel up to 50% of your time. You will also spend some time in the Washington DC office but no need to be there every day of your week.

The Company:

  • Provides an analytics solution powered by AI - THE hottest market globally right now!!!

  • Heavily backed tech start-up that raised $90M+ of funding so far

  • Growing by 100% YoY

  • Named a Cool Vendor by Gartner

  • Finlay James has just placed someone with this company who loves it there!

The Ideal Candidate:

  • 10 years experience in Account Management or Customer Success

  • Solid background in expanding existing accounts, up-selling & cross-selling

  • Experience in the Federal space - you have worked with accounts such as Homeland Security, DOD, FBI, CIA

What You’ll Get:

  • $170k - $180k base salary + $50k OTE

  • Benefits include share options and healthcare

  • The opportunity to join an ambitious tech start-up offering a hot solution with a real demand in the market! This company is expecting a record year in 2020 and this is the perfect time to get on board!


  • 1st zoom call with the internal recruiter

  • 2nd zoom with the VP Sales

  • 3rd demo of the software

  • 4th HR interview

  • 5th meeting with the VP Sales

  • Reference checks

Job code: 13054