Senior Customer Success Manager

Location Chicago
Salary Basic salary of $70,000-$85,000 plus a 20% OTE
Contact Gareth Fox
Call Gareth
Email email Gareth
Reference 13692

Job Title: Senior Customer Success Manager

The Role:

  • First Customer Success Manager on the ground in the US

  • You should be based from Chicago

  • The focus will be on a smaller number of enterprise accounts helping them to drive true value from the product. There will be 6-10 accounts

  • Average revenue per client will be $150k ARR with the renewal process taking 30-45 days typically

  • Implementation of new clients is typically 3 months

  • If successful, you could even build a team in the US as they look to grow

The Company:

  • Pre-IPO SaaS start up in the logistics space

  • Have been ranked a fastest growing company by a leading consulting firm

  • Series D funded bringing their total funding to over $35million

  • Having hired over 100 people globally in the last quarter and they are continuing to expand in US, EMEA and APAC

  • This role would be the first CSM on the ground in the US and so if successful could move into a leadership position

The Ideal Candidate:

  • 5+ years in Enterprise Customer Success at a SaaS company

  • Ideally this will be in logistics or ecommerce tech

  • Ideally you will have worked with an international business as they are truly global

  • You should have a start up or growth mindset to be successful in this role

  • You must be based in Chicago

What You’ll Get:

  • Basic salary of $70,000-$85,000 plus a 20% OTE

  • Healthcare is also included


  • Click apply now to speak to our team

  • Then you’ll speak to HR followed by the hiring manager

  • There will be a quick call with a member of the exec team to finish things off

Job code: 13692