Job Title: Senior Customer Success Manager

The Role:

First Customer Success Manager on the ground in the US
You should be based from Chicago
The focus will be on a smaller number of enterprise accounts helping them to drive true value from the product. There will be 6-10 accounts
Average revenue per client will be $150k ARR with the renewal process taking 30-45 days typically
Implementation of new clients is typically 3 months
If successful, you could even build a team in the US as they look to grow

The Company:

Pre-IPO SaaS start up in the logistics space
Have been ranked a fastest growing company by a leading consulting firm
Series D funded bringing their total funding to over $35million
Having hired over 100 people globally in the last quarter and they are continuing to expand in US, EMEA and APAC
This role would be the first CSM on the ground in the US and so if successful could move into a leadership position

The Ideal Candidate:

5+ years in Enterprise Customer Success at a SaaS company
Ideally this will be in logistics or ecommerce tech
Ideally you will have worked with an international business as they are truly global
You should have a start up or growth mindset to be successful in this role
You must be based in Chicago

What You’ll Get:

Process:

Job code: 13692