Strategic Customer Success Manager (Central US)

Job Typle Perm
Salary $80k - $120k + 15%
Contact Gareth Fox
Call Gareth
Email email Gareth
Reference 12973

​The Role:

  • Perform initial on-boarding of accounts with enterprise level customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime

  • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction

  • Use usage patterns to gain insights, provide guidance and increase customer satisfaction

  • Serve as the primary interface to manage and resolve any critical situations

  • Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities

The Company:

  • Work collaboration platform

  • Working with over 90% of the Fortune 100

  • Named by Gartner as a “Cool Vendor”

  • Named a “Leader” in the Forrester Wave report

The Ideal Candidate:

  • Must have managed between 10 - 20 enterprise accounts

  • Account management or Customer Success experience, preferably for mid to later stage SaaS software, and proven ability to succeed in a fast-paced, dynamic and high growth technology environment

  • Bachelor's degree in a relevant field is highly preferred

  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base

  • Outstanding multi-task task management skills across a varied set of responsibilities

What You’ll Get:

  • $80k - $120k + 15%

Job code: 12973