​Team Lead - Customer Success Manager | New York | $100k-$110k

Location New York
Job Typle Perm
Salary $100k-$110k + $5k-$10k annual bonus
Contact Nick Guy
Call Nick
Email email Nick
Reference 14578

The Role:

  • Customer Success Manager and Team lead role with a team of 3

  • Managing 20-30 existing accounts and be seen as a 'trusted advisor' at C-level

  • Improve revenue growth through customer satisfaction and anticipating customer needs.

  • Monitor and execute account plans and manage analytics and reporting to provide visibility to customers performance and growth opportunities.  

  • Deliver customer training and conduct weekly, monthly and annual meetings with clients remotely.


The Company:

  • Public e-commerce SaaS solution provider with over $90m of funding

  • Market leader in Europe and accelerating their growth in the US.

  • Unique solution which is unrivalled

  • Strong proof of concept working with over 200 global brand and retailers worldwide.


The Ideal Candidate:

  • 3-5 years’ experience within a Customer Success position for a SaaS business.

  • You should have some Team Lead experience

  • Experience of ecommerce or payment gateway software is ideal but not essential.

  • Preference for experience of working with tier 1 global brands or retailers.

  • Analytical, Consultative and Inquisitive by nature. You should be strong with excel


What You’ll Get:

  • $100k-$110k + $5k-$10k annual bonus

  • Healthcare, dental, vision plan, expenses/travel, equity and 401k

  • New York office


  • 2x stages - F2F meetings with Hiring Managers

  • Hiring ASAP!

Job code - 14578