Job Title: Technical Account Manager
Technical account manager role acting as the technical support to the Customer Success Managers
This will be the first support role based in the US
You will support 1.5 CSMs on average looking after 20-30 accounts
The book of business will be approximately $3m in size
You should have a strong technical background, excellent communication skills and a problem solving mindset
You can be based in any of these states; CA, UT, FL, IL, AZ, GA, VA, OR, CO, TX
This client is a pre-IPO startup in payments SaaS space.
Thy have received over $40million funding so far and some of their investors have been behind big names like Twitter, BMC, Hootsuite, Facebook, Dropbox, Deliveroo, Slack, and Spotify so you're in good hands.
They have experience exponential growth and plan to continue that trend
You will get trips to abroad a few times a year including training so the prospect of international travel from time to time should excite you.
One of the fastest growing companies on the SaaS 1000 list
The Ideal Candidate:
2-5 years experience in a technical support role for a SaaS business
You should have experience with web development languages
This person MUST be analytical with a problem solving mindset
You should be based in CA, UT, FL, IL, AZ, GA, VA, OR, TX
What You’ll Get:
Basic salary $65,000-$80,000
Healthcare, dental, vision, life insurance and 401(k)
Click apply now!
Then you will have a call with HR, then the hiring manager and if successful the Director of Support
After a quick technical test you’ll have a final quick chat with the cofounders.
Job code: 13675