Technical Account Manager

Location United States
Job Typle Perm
Salary $65,000-$80,000
Contact Jack Wallace
Call Jack
Email email Jack
Reference 13675

Job Title: Technical Account Manager

The Role:

  • Technical account manager role acting as the technical support to the Customer Success Managers

  • This will be the first support role based in the US

  • You will support 1.5 CSMs on average looking after 20-30 accounts

  • The book of business will be approximately $3m in size

  • You should have a strong technical background, excellent communication skills and a problem solving mindset

  • You can be based in any of these states; CA, UT, FL, IL, AZ, GA, VA, OR, CO, TX

The Company:

  • This client is a pre-IPO startup in payments SaaS space.

  • Thy have received over $40million funding so far and some of their investors have been behind big names like Twitter, BMC, Hootsuite, Facebook, Dropbox, Deliveroo, Slack, and Spotify so you're in good hands.

  • They have experience exponential growth and plan to continue that trend

  • You will get trips to abroad a few times a year including training so the prospect of international travel from time to time should excite you.

  • One of the fastest growing companies on the SaaS 1000 list

The Ideal Candidate:

  • 2-5 years experience in a technical support role for a SaaS business

  • You should have experience with web development languages

  • This person MUST be analytical with a problem solving mindset

  • You should be based in CA, UT, FL, IL, AZ, GA, VA, OR, TX

What You’ll Get:

  • Basic salary $65,000-$80,000

  • Healthcare, dental, vision, life insurance and 401(k)

Process:

  • Click apply now!

  • Then you will have a call with HR, then the hiring manager and if successful the Director of Support

  • After a quick technical test you’ll have a final quick chat with the cofounders.

Job code: 13675