​Technical Support Engineer

The Role:

• This is a Technical Support Engineer role for the US market

• You should be based from the Atlanta office normally

• You will be the Tier 1 and Tier 2 support both internally and externally.

• This will involve dealing with Merchants and technical aspects, monitoring tools and technical escalation

• To be successful you will need to be open minded and creative technically

• This is not a 9-5 type role so you may be required to work outside of typical work hours and you may be on call at strange hours, so you should be flexible

• Your job will entail software troubleshooting, system configuration, cloud infrastructure and solving problems for clients.

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The Company:

• Pre-IPO e-commerce SaaS solution provider with over $50m of funding

• Market leader in Europe and accelerating their growth in the US.

• Unique solution which is unrivalled

• Strong proof of concept working with over 200 global brand and retailers worldwide.

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The Ideal Candidate:

• 1-2 years in tech support/development/dev ops role.

• Database and SQL knowledge.

• Troubleshooting exp is ideal

• Ideally web debugging, computer science or programming background

• You should be based in Atlanta

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What You’ll Get:

• Basic salary $60,000-$65,000

• Healthcare, dental, vision, life insurance and 401(k)

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Process:

• Click apply now!

• Then you will have a call with the hiring manager and if successful the team

• After this the final stage will be with the founder

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Job code: 13822