Technical Support Engineer

​The Role:

• This is a Technical Support Engineer role for the US team

• You will be part of the team who support any issues clients may have

• You can be based remotely anywhere in the US for this job

• The role will involve fielding tickets as well as clients calling in with issues

• The team is looking to build a philosophy of the effortless experience for the support team

• To be successful you will need to be a strong communicator

• Your role will involve troubleshooting and QA testing

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The Company:

• Private Equity backed, profitable start up whose plan is to be acquired

• They have been growing 25-30% year over year but now due to their new backing, they plan to scale

• Plans to double the sales team this year and again next year

• With 210 clients already some of which are in the Fortune 500, they have a good proof of concept

• Named a leader in the Sales Enablement space by multiple research firms

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The Ideal Candidate:

• 2-3 years in a support role for SaaS.

• Ideally Telephony background or a Sales enablement background

• You must be able to troubleshoot & QA as well as handle clients calling in

• You should have working for a fast growth start up previously

• You should be based remotely in the US

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What You’ll Get:

• Basic salary $65,000-$70,000 with a bonus

• Healthcare, dental, vision, life insurance and 401(k)

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Process:

• Click apply now!

• Then you will have a call with the hiring manager and if successful the VP Projects and Operations

• After a meeting with the VP and a quick assessment you will be at the offer stage

Job code: 14176

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