Technical Support Engineer
Location | United States |
Job Typle | Perm |
Salary | Basic salary $65,000-$70,000 with a bonus |
Contact | Amara Sumiga |
Call | Amara |
email Amara | |
Reference | 14176 |
The Role:
This is a Technical Support Engineer role for the US team
You will be part of the team who support any issues clients may have
You can be based remotely anywhere in the US for this job
The role will involve fielding tickets as well as clients calling in with issues
The team is looking to build a philosophy of the effortless experience for the support team
To be successful you will need to be a strong communicator
Your role will involve troubleshooting and QA testing
The Company:
Private Equity backed, profitable start up whose plan is to be acquired
They have been growing 25-30% year over year but now due to their new backing, they plan to scale
Plans to double the sales team this year and again next year
With 210 clients already some of which are in the Fortune 500, they have a good proof of concept
Named a leader in the Sales Enablement space by multiple research firms
The Ideal Candidate:
2-3 years in a support role for SaaS.
Ideally Telephony background or a Sales enablement background
You must be able to troubleshoot & QA as well as handle clients calling in
You should have working for a fast growth start up previously
You should be based remotely in the US
What You’ll Get:
Basic salary $65,000-$70,000 with a bonus
Healthcare, dental, vision, life insurance and 401(k)
Process:
Click apply now!
Then you will have a call with the hiring manager and if successful the VP Projects and Operations
After a meeting with the VP and a quick assessment you will be at the offer stage
Job code: 14176