VP, Customer Success

Location United States
Salary • Competitive base salary package dependant on experience £65,000 / $90,000 base with a variable OTE of £130,000 / $180,000 (Equity is optional part of package)
Contact Michael Chater-Poole
Call Michael
Email email Michael
Reference 14194

This is a strategic role has been created due to exceptional organic growth. Your mission will be to help this well-funded and profitable, SaaS business scale to the next level through strategic expansion of their existing account base. You will lead the team, working closely with the CEO and CRO to deliver exponential ARR growth through strategic retention, renewal and expansion plans.


The Role:

  • This is a home-based contract where you can work remotely anywhere in the UK or US (other locations considered too providing the skill set is aligned)

  • Leading the growth initiative within the Customer Success function globally

  • Overseeing the growth and contract renewals of existing Enterprise customers

  • Ensuring the delivery of onboarding, training and user adoption through Customer Success Managers

  • Executing a strategic land and expand formula Enterprise accounts in the UK & US

  • Full ownership of the retention, renewals, cross sell and upsell activities to offer maximum ROI


The Company:

  • A fast growing, venture-backed technology start-up in the EdTech space. Growth emanating from organic market share increases and a recent round of funding.

  • They offer industry leading digital learning solutions for large corporates and well-established education clients

  • Experiencing incredible and consistent quarterly growth figures across the UK and US sales teams 100% QoQ stats as well as headcount growth.

  • Fantastic employee value proposition with genuine values and ethics being adopted by this fantastic group of likeminded people.

  • Established client base including; Hootsuite, Telefonica, Google, Skillsoft, Oxford University, UKAS and McGraw-Hill

  • They offer winning recipe of autonomy, collaboration and support to help you and your remote team achieve the highest level of performance.

The Ideal Candidate:

  • You will have a minimum of 2 years’ experience leading a Customer Success department within a fast-paced SaaS start-up environment helping scale at pace.

  • You will have demonstratable experience exponentially growing ARR from an existing customer base through managing CSM and Account Managers

  • You will have strong leadership skills and the ability to manage high performance from a remote team located internationally

  • You will be able to provide structured sales coaching to team members to drive consistent revenue increase and help professional growth

  • You will work alongside the CRO and CEO to contribute to strategic growth plans offering insights from previous experience managing a CS function

  • You will be hands on in your approach to securing the targeted growth levels and be actively involved in sales into existing Enterprise clients

  • You will be a real team player contributing to the collaborative success of all teams across the UK & US

  • You have strong communication skills and a desire to work cross functionally

What You’ll Get:

  • Competitive base salary package dependant on experience £65,000 / $90,000 base with a variable OTE of £130,000 / $180,000 (Equity is optional part of package)

  • 35 days paid time off per annum

  • Enrolment in Pension scheme 35 days PTO

  • Professional development budget


3 stage remote interview process:

  • 1st stage – Telephone interview with CEO & Co-Founder

  • 2nd Stage – Zoom video interview with CEO & CRO – skills match

  • 3rd stage – Zoom video interview with CEO & CRO - presentation

Job code: 14194