You are responsible for ensuring customer satisfaction and strengthening ongoing relationships with customers.
This role came about through expansion
You will be a critical junction between sales, customer success, product and R&D teams
You are responsible for ensuring customer satisfaction and strengthening ongoing relationships with customers
You are in charge of project deliver, implementation and giving customer's feedback to product teams
You are the client's main point of contact for any technical questions and queries they may have
This role is based in Boston and you are required in the office regularly
Some travel across the US is required
Cyber security start-up with HQ in the US
Expected growth of 100% - 200% over the next years
They are the market leader in the their space and the first company in their space to get funded AND ship product
5 rounds of funding so far for a total of nearly $50M
They are the only company in their space that offer attack projection meaning that you can identify how an outsider can compromise your network. They got advantages in the sense that they can provide visibility and vulnerability management and attack protection that the their competitors don't have.
Finlay James has placed candidates with this company across sales, marketing, pre-sales and channel and the feedback has been AMAZING!
The Ideal Candidate:
5+ years in a customer success engineer/ deployment engineer or equivalent role
Experience with web applications, Linux and Windows Operating Systems
Experience with Network Security
What You’ll Get:
$140,000 - $145,000 base salary plus $5,000 bonus
Benefits include 401k, medical, dental, stock options