Customer Success Engineer (2)

You are responsible for ensuring customer satisfaction and strengthening ongoing relationships with customers.

The Role:

  • This role came about through expansion
  • You will be a critical junction between sales, customer success, product and R&D teams
  • You are responsible for ensuring customer satisfaction and strengthening ongoing relationships with customers
  • You are in charge of project deliver, implementation and giving customer's feedback to product teams
  • You are the client's main point of contact for any technical questions and queries they may have
  • This role is based in Boston and you are required in the office regularly
  • Some travel across the US is required

The Company:

  • Cyber security start-up with HQ in the US
  • Expected growth of 100% - 200% over the next years
  • They are the market leader in the their space and the first company in their space to get funded AND ship product
  • 5 rounds of funding so far for a total of nearly $50M
  • They are the only company in their space that offer attack projection meaning that you can identify how an outsider can compromise your network. They got advantages in the sense that they can provide visibility and vulnerability management and attack protection that the their competitors don't have.
  • Finlay James has placed candidates with this company across sales, marketing, pre-sales and channel and the feedback has been AMAZING!

The Ideal Candidate:

  • 5+ years in a customer success engineer/ deployment engineer or equivalent role
  • Experience with web applications, Linux and Windows Operating Systems
  • Experience with Network Security

What You’ll Get:

  • $140,000 - $145,000 base salary plus $5,000 bonus
  • Benefits include 401k, medical, dental, stock options

Job code: 12646

Apply now

Salary:
$140,000 - $145,000 USD

Location:
Boston, MA , 12646

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
$5,000 bonus

Job Benefits:
Benefits include 401k, medical, dental, stock options

Apply now

Apply now

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