Customer Success Manager (2)

Managing 15-20 existing accounts and be seen as a 'trusted advisor' at C-level

The Role:

  • Customer Success Manager
  • Managing 15-20 existing accounts and be seen as a 'trusted advisor' at C-level
  • Improve revenue growth through customer satisfaction and anticipating customer needs.
  • Monitor and execute account plans and manage analytics and reporting to provide visibility to customers performance and growth opportunities.  
  • Deliver customer training and conduct weekly, monthly and annual meetings with clients remotely.
     

The Company:

  • Pre-IPO e-commerce SaaS solution provider with over $20m of funding
  • Market leader in Europe and accelerating their growth in the US.
  • Unique solution which is unrivalled
  • Strong proof of concept working with over 200 global brand and retailers worldwide.
     

The Ideal Candidate:

  • 3-5 years’ experience within a Customer Success position.
  • Experience of ecommerce or payment gateway software is essential.
  • Preference for experience of working with tier 1 global brands or retailers.
  • Analytical, Consultative and Inquisitive by nature. 

What You’ll Get:

  • $105k-$120k + 10% annual bonus
  • Healthcare, dental, vision plan, expenses/travel, equity and 401k
  • New York office

Process:

  • 2x stages - F2F meetings with Hiring Managers
  • Hiring ASAP!

Job code: 13011

Apply now

Salary:
$115,000 - $125,000 USD

Location:
New York City, Job Code: 13011

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
10% annual bonus

Job Benefits:
Healthcare, dental, vision plan, expenses/travel, equity and 401k

Apply now

Apply now

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