Customer Success Manager- CSM

Our client is one of the world's first business planning cloud. They provide organizations with shared insights and seamless collaboration on a platform so fast and easy to deploy, ensuring company success in a fast-moving world.

The Role:

  • You will be a trusted advisor and thought-partner for customers regarding pricing strategy and related initiatives.
  • This is a proactive role where you will develop the adoption and measurement plans as well as solution course corrections as necessary.
  • You will be staying on top of any major organizational changes within their customer’s organization to be able to effectively help manage the change and develop the relationships as necessary.
  • You will be responsible for mapping out the customer journey and objectives over the course of relationship and tracking progress.
  • Preparing value/ROI assessments.
  • Liaising to product management about any key issues for their customer base.
  • You will be managing the reference-ability of the relationship and driving customers to Adaptive events.
  • Proactively suggests improvements to customer pricing infrastructure, processes, organizational structure & performance management; constructively challenges the customer to improve their processes.
  • You will prepare materials to support articulation of Adaptive Insights benefits to customer teams
  • Maintaining revenue stream from each customer’s subscription by creating and demonstrating top & bottom-line value for each customer.
  • Ideally, to be successful in this role you should have 5+ year’s experience in Customer Success

The Company:

  • Acquired by Workday for $1.5billion
  • Over $170 million in funding to date
  • A Supportive environment
  • Recognized as the easiest to use CPM solution
  • Adaptive Insights ranks #1 in customer satisfaction in independent industry surveys from leading market analysts such as Gartner, Forrester, and BPM Partners, and from leading customer review sites such as Gartner Peer Review, Trust Radius, G2Crowd, Capterra, etc

The Interview Process:

  • First stage: Screening interview with a hiring manager
  • Second stage: TBA
  • Click apply to speak with one of the FJ team to find out more!
Apply now

Salary:
$140,000 - $175,000 USD

Location:
San Francisco, SF

Employment Type:
Full-time

Industry:
- Software Recruitment

Incentives:
Performance based OTE

Job Benefits:
Plenty of benefits and awesome incentives. A chance to work for one of the most exciting companies in the analytics start up space.

Apply now

Apply now

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