Director, Enterprise Customer Success

Proactive Customer Champion: Build and lead a team of customer champions focused on delivering exceptional value and service to Enterprise customers.

The Role:

  • Proactive Customer Champion: Build and lead a team of customer champions focused on delivering exceptional value and service to Enterprise customers.
  • Driven Problem Solver: Create the right foundations for internal and external communication, including frameworks to approach customer success, solutioning, and needs at scale.
  • Value to Commercials Connector: Build trusted partnerships with Enterprise customers to delivering to earn customers' business and drive commercial expansion and growth opportunities. Own retention, renewal, and expansion opportunities for Enterprise customer segment.

The Company:

  • Analytics platform, Series C funded
  • Customers include: Lyft, Twitch, Zillow, Segment, Shopify
  • Generous, flexible PTO and family leave
  • Flexible work schedules

The Ideal Candidate:

  • Experience in building and leading customer-facing teams in sales, sales development, customer success, or account management
  • Track record of overachieving monthly and quarterly goals with deep accountability to owning growth targets
  • Strong desire to learn and curiosity to understand how things work
  • Drive to be a champion of customers and represent their voice

What You’ll Get:

  • $125k - $130k + Double OTE

Job code: 12894

Apply now

Salary:
$112,500 - $130,000 USD

Location:
San Francisco, CA , 12894

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
Double OTE

Apply now

Apply now

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