Senior Customer Success Manager - Federal

You will be managing the company's existing clients and ensure you get the most out of each account.

The Role:

  • This role came about through expansion!
  • You will be managing the company's existing clients and ensure you get the most out of each account.
  • Ensure client satisfaction, up-sell and cross-sell into existing accounts.
  • For this role you need experience in an Account Management or Customer Success role as well as experience working with big accounts within the US federal space.
  • Be prepared to travel up to 50% of your time. You will also spend some time in the Washington DC office but no need to be there every day of your week.

The Company:

  • Provides an analytics solution powered by AI - THE hottest market globally right now!!!
  • Heavily backed tech start-up that raised $90M+ of funding so far
  • Growing by 100% YoY
  • Named a Cool Vendor by Gartner
  • Finlay James has just placed someone with this company who loves it there!

The Ideal Candidate:

  • 10 years experience in Account Management or Customer Success
  • Solid background in expanding existing accounts, up-selling & cross-selling
  • Experience in the Federal space - you have worked with accounts such as Homeland Security, DOD, FBI, CIA

What You’ll Get:

  • $170k - $180k base salary + $50k OTE
  • Benefits include share options and healthcare
  • The opportunity to join an ambitious tech start-up offering a hot solution with a real demand in the market! This company is expecting a record year in 2020 and this is the perfect time to get on board!

Process:

  • 1st zoom call with the internal recruiter
  • 2nd zoom with the VP Sales
  • 3rd demo of the software
  • 4th HR interview
  • 5th meeting with the VP Sales
  • Reference checks

Job code: 13054

Apply now

Salary:
$170,000 - $180,000 USD

Location:
Washington DC, Job Code: 13054

Employment Type:
Full-time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
$50k OTE

Job Benefits:
Benefits include share options and healthcare

Apply now

Apply now

Send us your resume and cover letter