Support Engineer

You will be the first port of call as to why things may not be working on the system or why scripts aren’t working.

The Role:

·         Support Engineer responding to platform alerts through the emails and ticketing systems

·         You will be the first port of call as to why things may not be working on the system or why scripts aren’t working. You will run diagnostics on the tech and explain best practices to clients.

·         You may also be writing scripts on customers behalf for the Professional Services team

·         A large part of their business is with US financial institutions such as large banks like Wells Fargo and Morgan Stanley

·         You should be based from the office in Portsmouth, New Hampshire or based in Boston

 

The Company:

·         Leading software monitoring and application testing company

·         Received funding of nearly $40 million in total

·         Aggressive growth plans as they look towards an exit strategy

·         Large enterprise clients with great stories such as large automotive companies and their virtual connected car – they check in real time that the car is at the right place and right time correlating a lot of data sources and so qualify the quality and performance in real time

 

The Ideal Candidate:

·         You should be technically minded and have a programmer’s mindset as well as be proficient in a mixture of Python, Java, Bash

·         1-2 years of work experience in a client services environment

·         BS or MS degree in Computer Science or related major

 

What You’ll Get:

·         Basic Salary of $60,000-$72,000

·         There is also 401k and healthcare provided as well as other benefits

 

Process:

·         Click apply to hear more.

·         3 stages: 1st Telephone Interview with CEO, 2nd Face to Face in office, 3rd Telephone Interview with CEO, COO

   

Job code: 12767

Apply now

Salary:
$60,000 - $72,000 USD

Location:
Boston , MA

Employment Type:
Full -time

Industry:
- Software Recruitment - Digital Recruitment - IT Services Recruitment - BI & Big Data Recruitment - Cyber Security Recruitment

Incentives:
401k and healthcare provided as well as other benefits

Apply now

Apply now

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